Saturday, January 17, 2009

Payment, Shipping and Handling

* We accept bank-in / bank transfers (Maybank).
* Paypal

(any mode of payment that is convenient for you, do let us know.)

Peninsular Malaysia
Registered Mail RM3
Poslaju RM6


East Malaysia:
Registered Mail RM3
Poslaju RM9


International Shipping:
Please email us about this. We will check it out for you.


Combined Shipping:
Combine shipping available depending on the amount of items that can fit safely into an envelope.


HeartBead will not be responsible for any damages or lost packages during the course of delivery. Items are shipped within 48 hours (working days) once payment has been made. Buyers will be given a track number to track item. Once you have received the item, do drop us an email
heartbead.order@gmail.com . We will truly appreciate this. =)

How To Order

This is the form to order. Just cut and paste the information into your email and send it to us at heartbead.order@gmail.com

1. Product Name/ Product Code:
2. Full Name:
3. Contact number:
4. Delivery Address:
5. Preferred method of delivery: Registered Mail/ Poslaju
6. Method of Payment: Bank-in Maybank account/ Paypal/ or you let us know!
7. Complimentary Cards : Yes/ No **

** Handmade complimentary cards are available upon request. If you want us to write a short personalized message (no longer than 50 words) on your behalf, we will be happy to do so. Otherwise gift cards are left empty so you can write your own note.

Terms and Conditions

1. Items sold are non refundable. We will ensure that the right items are sent to the respective buyers. We will inspect thoroughly for any damage before posting.

2. Reserved items are reserved for three to four days after which will be made available for public. If you no longer want to reserve a specific item, please do let us know okay. It will save us a lot of trouble. Thanks! =)

3. Items are sold on a first come first served basis. So be quick or you’ll miss out! ;)

4. We will not be held responsible for any damaged/lost items during the course of delivery. We will let you know when we have posted your item and together with the tracking number so you can track your item. If you do not receive the items within two weeks, let us know and we will check with the post office. No worries!

5. Prices stated are in Malaysian Ringgit. They do not include postage fees. If you are an overseas buyer, email us and we will convert the price of the item you like for you.

6. Custom made orders are available. If you see something you like and would like to have something removed/added, do let us know. We will adjust the price accordingly.

7. Please email us if you have any questions with regards to our items before purchasing them. We will try our best to take clear photos and give you accurate descriptions.

8. Custom made earrings are also available. If you see something you like from somewhere and would like us to create a similar pair with a touch of your own personal creativity, do let us know and we will try our best to create the ultimate design for you.

Our Products

Our products are handmade. They are not sold anywhere but here.

We do not mass-produce our products. Each item is limited to one to four remakes. This is to maintain the exclusivity of these gorgeous pieces. So don't fret, chances of bumping into another person with the exact piece of jewellery is almost impossible.

For the moment, we design mainly earrings and occasionally may add other accessories such as rings, charmbracelets, necklaces etc in future - that too will depend on the support and love we get here.

Our beads and materials are of top quality. Personally handpicked and selected by the owner herself. They are imported mainly from Australia, New Zealand and Korea. We use only sterling silver for our earring hooks and non-tarnish wire.

Rest assured that our accessories will not change colour as time goes by. However, proper care from buyers is also a must to ensure that the accessories are always in top-notch condition.